{"id":64,"date":"2020-07-07T18:34:37","date_gmt":"2020-07-07T08:34:37","guid":{"rendered":"https:\/\/www.customgear.co.nz\/blognz\/?page_id=64"},"modified":"2026-05-21T17:26:40","modified_gmt":"2026-05-21T07:26:40","slug":"customer-feedback-survey","status":"publish","type":"page","link":"https:\/\/customgear.co.nz\/blognz\/customer-feedback-survey\/","title":{"rendered":"Customer Feedback Survey"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" width=\"1769\" height=\"583\" class=\"alignnone wp-image-1845 size-medium\" src=\"https:\/\/customgear.co.nz\/blognz\/wp-content\/uploads\/2026\/05\/rsz_custom-gear_feedback_header.png\" alt=\"\" srcset=\"https:\/\/customgear.co.nz\/blognz\/wp-content\/uploads\/2026\/05\/rsz_custom-gear_feedback_header.png 1769w, https:\/\/customgear.co.nz\/blognz\/wp-content\/uploads\/2026\/05\/rsz_custom-gear_feedback_header-300x99.png 300w, https:\/\/customgear.co.nz\/blognz\/wp-content\/uploads\/2026\/05\/rsz_custom-gear_feedback_header-1024x337.png 1024w, https:\/\/customgear.co.nz\/blognz\/wp-content\/uploads\/2026\/05\/rsz_custom-gear_feedback_header-768x253.png 768w, https:\/\/customgear.co.nz\/blognz\/wp-content\/uploads\/2026\/05\/rsz_custom-gear_feedback_header-1536x506.png 1536w\" sizes=\"auto, (max-width: 1769px) 100vw, 1769px\" \/><br \/>\n<div id=\"vfb-form-1\" class=\"visual-form-builder-container\"><form id=\"customer-feedback-1\" class=\"visual-form-builder vfb-form-1 \" method=\"post\" enctype=\"multipart\/form-data\">\n\t  \t<input type=\"hidden\" name=\"form_id\" value=\"1\" \/><fieldset class=\"vfb-fieldset vfb-fieldset-1 fill-in-your-details \" id=\"item-vfb-1\"><div class=\"vfb-legend\"><h3>Fill in Your Details<\/h3><\/div><ul class=\"vfb-section vfb-section-1\"><li class=\"vfb-item vfb-item-text   vfb-left-half\" id=\"item-vfb-5\"><label for=\"vfb-5\" class=\"vfb-desc\">Full Name  <span class=\"vfb-required-asterisk\">*<\/span><\/label><input type=\"text\" name=\"vfb-5\" id=\"vfb-5\" value=\"\" class=\"vfb-text  vfb-medium  required  \" \/><\/li><li class=\"vfb-item vfb-item-text   vfb-right-half\" id=\"item-vfb-6\"><label for=\"vfb-6\" class=\"vfb-desc\">Company Name <\/label><input type=\"text\" name=\"vfb-6\" id=\"vfb-6\" value=\"\" class=\"vfb-text  vfb-medium   \" \/><\/li><li class=\"vfb-item vfb-item-email  \" id=\"item-vfb-7\"><label for=\"vfb-7\" class=\"vfb-desc\">Email Address  <span class=\"vfb-required-asterisk\">*<\/span><\/label><input type=\"email\" name=\"vfb-7\" id=\"vfb-7\" value=\"\" class=\"vfb-text  vfb-large  required  email \" \/><\/li><\/ul>&nbsp;<\/fieldset><fieldset class=\"vfb-fieldset vfb-fieldset-2 tell-us-how-it-went \" id=\"item-vfb-8\"><div class=\"vfb-legend\"><h3>Tell us how it went<\/h3><\/div><ul class=\"vfb-section vfb-section-2\"><li class=\"vfb-item vfb-item-radio  vfb-two-column  vfb-left-half\" id=\"item-vfb-9\"><label class=\"vfb-desc\">What was it like to work with us?  <span class=\"vfb-required-asterisk\">*<\/span><\/label><div><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-9\" id=\"vfb-9-1\" value=\"Excellent!!!\" class=\"vfb-radio  required \" \/><label for=\"vfb-9-1\" class=\"vfb-choice\">Excellent!!!<\/label><\/span><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-9\" id=\"vfb-9-2\" value=\"Great!!\" class=\"vfb-radio  required \" \/><label for=\"vfb-9-2\" class=\"vfb-choice\">Great!!<\/label><\/span><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-9\" id=\"vfb-9-3\" value=\"Good!\" class=\"vfb-radio  required \" \/><label for=\"vfb-9-3\" class=\"vfb-choice\">Good!<\/label><\/span><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-9\" id=\"vfb-9-4\" value=\"Average\" class=\"vfb-radio  required \" \/><label for=\"vfb-9-4\" class=\"vfb-choice\">Average<\/label><\/span><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-9\" id=\"vfb-9-5\" value=\"So so.\" class=\"vfb-radio  required \" \/><label for=\"vfb-9-5\" class=\"vfb-choice\">So so.<\/label><\/span><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-9\" id=\"vfb-9-6\" value=\"Can do better.\" class=\"vfb-radio  required \" \/><label for=\"vfb-9-6\" class=\"vfb-choice\">Can do better.<\/label><\/span><div style=\"clear:both\"><\/div><\/div><\/li><li class=\"vfb-item vfb-item-file-upload   vfb-right-half\" id=\"item-vfb-10\"><label for=\"vfb-10\" class=\"vfb-desc\">Upload a picture <\/label><span class=\"vfb-span\"><input type=\"file\" name=\"vfb-10\" id=\"vfb-10\" value=\"\" class=\"vfb-text  vfb-medium    upload-file-section  {accept:'png|jpe?g|gif'}\" \/><label>Please upload a picture of your CUSTOM GEAR in action & we will promote your business through our social network!<\/label><\/span><\/li><\/ul>&nbsp;<\/fieldset><fieldset class=\"vfb-fieldset vfb-fieldset-3 what-did-you-think-of \" id=\"item-vfb-11\"><div class=\"vfb-legend\"><h3>What Did You Think Of...*<\/h3><\/div><ul class=\"vfb-section vfb-section-3\"><li class=\"vfb-item vfb-item-radio  vfb-auto-column \" id=\"item-vfb-12\"><label class=\"vfb-desc\">The Quality? <\/label><div><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-12\" id=\"vfb-12-1\" value=\"5 star\" class=\"vfb-radio   star-rating\" \/><label for=\"vfb-12-1\" class=\"vfb-choice\">5 star<\/label><\/span><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-12\" id=\"vfb-12-2\" value=\"4 star\" class=\"vfb-radio   star-rating\" \/><label for=\"vfb-12-2\" class=\"vfb-choice\">4 star<\/label><\/span><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-12\" id=\"vfb-12-3\" value=\"3 star\" class=\"vfb-radio   star-rating\" \/><label for=\"vfb-12-3\" class=\"vfb-choice\">3 star<\/label><\/span><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-12\" id=\"vfb-12-4\" value=\"2 star\" class=\"vfb-radio   star-rating\" \/><label for=\"vfb-12-4\" class=\"vfb-choice\">2 star<\/label><\/span><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-12\" id=\"vfb-12-5\" value=\"1 star\" class=\"vfb-radio   star-rating\" \/><label for=\"vfb-12-5\" class=\"vfb-choice\">1 star<\/label><\/span><div style=\"clear:both\"><\/div><\/div><\/li><li class=\"vfb-item vfb-item-radio  vfb-auto-column \" id=\"item-vfb-13\"><label class=\"vfb-desc\">The Service? <\/label><div><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-13\" id=\"vfb-13-1\" value=\"5 star\" class=\"vfb-radio   star-rating\" \/><label for=\"vfb-13-1\" class=\"vfb-choice\">5 star<\/label><\/span><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-13\" id=\"vfb-13-2\" value=\"4 star\" class=\"vfb-radio   star-rating\" \/><label for=\"vfb-13-2\" class=\"vfb-choice\">4 star<\/label><\/span><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-13\" id=\"vfb-13-3\" value=\"3 star\" class=\"vfb-radio   star-rating\" \/><label for=\"vfb-13-3\" class=\"vfb-choice\">3 star<\/label><\/span><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-13\" id=\"vfb-13-4\" value=\"2 star\" class=\"vfb-radio   star-rating\" \/><label for=\"vfb-13-4\" class=\"vfb-choice\">2 star<\/label><\/span><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-13\" id=\"vfb-13-5\" value=\"1 star\" class=\"vfb-radio   star-rating\" \/><label for=\"vfb-13-5\" class=\"vfb-choice\">1 star<\/label><\/span><div style=\"clear:both\"><\/div><\/div><\/li><li class=\"vfb-item vfb-item-radio  vfb-auto-column \" id=\"item-vfb-14\"><label class=\"vfb-desc\">Your Experience? <\/label><div><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-14\" id=\"vfb-14-1\" value=\"5 star\" class=\"vfb-radio  \" \/><label for=\"vfb-14-1\" class=\"vfb-choice\">5 star<\/label><\/span><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-14\" id=\"vfb-14-2\" value=\"4 star\" class=\"vfb-radio  \" \/><label for=\"vfb-14-2\" class=\"vfb-choice\">4 star<\/label><\/span><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-14\" id=\"vfb-14-3\" value=\"3 star\" class=\"vfb-radio  \" \/><label for=\"vfb-14-3\" class=\"vfb-choice\">3 star<\/label><\/span><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-14\" id=\"vfb-14-4\" value=\"2 star\" class=\"vfb-radio  \" \/><label for=\"vfb-14-4\" class=\"vfb-choice\">2 star<\/label><\/span><span class=\"vfb-span\"><input type=\"radio\" name=\"vfb-14\" id=\"vfb-14-5\" value=\"1 star\" class=\"vfb-radio  \" \/><label for=\"vfb-14-5\" class=\"vfb-choice\">1 star<\/label><\/span><div style=\"clear:both\"><\/div><\/div><\/li><li class=\"vfb-item vfb-item-textarea   vfb-left-third\" id=\"item-vfb-15\"><label for=\"vfb-15\" class=\"vfb-desc\">Who Helped You?  <span class=\"vfb-required-asterisk\">*<\/span><\/label><div><span class=\"vfb-span\"><label>Please list the name(s) of those that served you.<\/label><\/span><textarea name=\"vfb-15\" id=\"vfb-15\" class=\"vfb-textarea  vfb-medium  required \"><\/textarea><\/div><\/li><li class=\"vfb-item vfb-item-textarea   vfb-right-two-thirds\" id=\"item-vfb-16\"><label for=\"vfb-16\" class=\"vfb-desc\">Anything Else To Add? <\/label><div><span class=\"vfb-span\"><label>We would love to know!<\/label><\/span><textarea name=\"vfb-16\" id=\"vfb-16\" class=\"vfb-textarea  vfb-medium  \">i.e. . How was your overall experience? Any improvements for next time?<\/textarea><\/div><\/li><\/ul>&nbsp;<\/fieldset><fieldset class=\"vfb-fieldset vfb-fieldset-4 got-10-more-seconds \" id=\"item-vfb-17\"><div class=\"vfb-legend\"><h3>Got 10 more seconds?<\/h3><\/div><ul class=\"vfb-section vfb-section-4\"><li class=\"vfb-item vfb-item-instructions  \" id=\"item-vfb-18\"><label class=\"vfb-desc\"> <\/label><div class=\"get-more-seconds-wrapper\" style=\"gap:20px;color:#000;line-height:1.5\">\r\n    <div class=\"right-column1\">\r\n        <div style=\"font-weight:700;font-size:16px;margin-bottom:8px\">\r\n            Disclaimer\r\n        <\/div>\r\n        <div style=\"font-size:14px;color:#333\">\r\n            To qualify for our 'Free Pens' promotion, customers must complete our\r\n            feedback survey and\/or 'like' and leave a post on our Facebook Page.\r\n            All offers featured in this email valid for six (6) months from the\r\n            date of issue of your most recent Custom Gear invoice. To qualify for\r\n            the Free Pens offer your next order must be equal or greater value\r\n            to your most recent Custom Gear invoice. Offer limited to one (1)\r\n            per company and\/or one (1) per customer.\r\n            <br \/><br \/>\r\n            <span><span style=\"color: red\">* <\/span>= Required<\/span>\r\n        <\/div>\r\n    <\/div>\r\n<\/div><\/li><li class=\"vfb-item vfb-item-instructions  \" id=\"item-vfb-20\"><label class=\"vfb-desc\"> <\/label><div class=\"left-column1\">\r\n        <div class=\"d-flex\" style=\"align-items:flex-start;margin-bottom:24px\">\r\n<a style=\"padding:2px;width:38px;height:38px;background:#4A8F99;border-radius:100%;margin-right:15px\" href=\"https:\/\/www.instagram.com\/customgearcomau\/\" target=\"_blank\">\r\n<img decoding=\"async\" src=\"https:\/\/customgear.com.au\/blog\/wp-content\/uploads\/instagram_icon.png\" \/>\r\n<\/a>\r\n            <div>\r\n                <div style=\"font-weight:700;font-size:16px;margin-bottom:4px\">\r\n                    Like us on Instagram\r\n                <\/div>\r\n                <div style=\"font-size:14px;color:#333\">\r\n                    Just click the button on the right (If you haven't already)\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div><\/li><li class=\"vfb-item vfb-item-file-upload  \" id=\"item-vfb-21\"><label for=\"vfb-21\" class=\"vfb-desc\">Upload a picture on Our Wall <\/label><span class=\"vfb-span\"><input type=\"file\" name=\"vfb-21\" id=\"vfb-21\" value=\"\" class=\"vfb-text  vfb-medium    upload-img-product  {accept:'png|jpe?g|gif'}\" \/><label>Upload a picture of your products on our page wall<\/label><\/span><\/li><\/ul>&nbsp;<\/fieldset><fieldset class=\"vfb-fieldset vfb-fieldset-5 youre-all-done-click-here-to-submit \" id=\"item-vfb-2\" style=\"display:block\"><div class=\"vfb-legend\"><h3>You&#039;re all done - Click here to SUBMIT<\/h3><\/div><ul class=\"vfb-section vfb-section-5\"><li class=\"vfb-item vfb-item-secret\"  style=\"display:block\"><label for=\"vfb-3\" class=\"vfb-desc\"><\/label><input type=\"hidden\" name=\"_vfb-required-secret\" value=\"0\" \/><input type=\"hidden\" name=\"_vfb-secret\" value=\"vfb-3\" \/><input type=\"text\" name=\"vfb-3\" id=\"vfb-3\" value=\"\" class=\"vfb-text  vfb-small  {digits:true,maxlength:2,minlength:2}  hide-section\" style=\"display:block\" \/><li style=\"display:none;\"><label>This box is for spam protection - &lt;strong&gt;please leave it blank&lt;\/strong&gt;:<\/label><div><input name=\"vfb-spam\" \/><\/div><\/li>\n\t\t\t<li class=\"vfb-item vfb-item-submit\" id=\"item-vfb-4\">\n\t\t\t\t<input type=\"submit\" name=\"vfb-submit\" id=\"vfb-4\" value=\"Submit\" class=\"vfb-submit \" \/>\n\t\t\t\t<\/li><\/ul>\n\t\t\t<\/fieldset><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/blognz\/wp-json\/wp\/v2\/pages\/64\" \/><\/form><\/div> <!-- .visual-form-builder-container --><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"footnotes":""},"class_list":["post-64","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - 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